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CanvasChamp Company FAQS

Yes, CanvasChamp has been helping people with good quality customised and personalised goods for a long time. Users immensely love all the products, which shows that CanvasChamp is a good company.

Is CanvasChamp a reliable website?
Who is CanvasChamp?

CanvasChamp is a customised goods producer company where you can find customised gifts for almost every occasion. With years of experience in designing and printing, the company has served many customers for years in New Zealand.

How is CanvasChamp?

CanvasChamp is the best-personalized product provider company that customises a wide range of custom photo-printed products anywhere in New Zealand.

Where does CanvasChamp ship?

CanvasChamp is a USA-based company with production houses in almost every country, including New Zealand. So, no matter wherever you stay in New Zealand, it will ship the product to your doorstep with nominal shipping charges.

How do I cancel an order on CanvasChamp?

You can simply go to the “your orders” page and check if the item is available to cancel or not. If the item is not available, it means it is already out for delivery. Otherwise, you can cancel it. You can reach out to us for more information.

Where does CanvasChamp ship from?

We ship products from the nearest warehouse to the address you mentioned to ensure quick and timely delivery.

Customer Care Related

What are CanvasChamp customer service options?

We are available on the mobile number and by email. You can contact us through any of these modes. We are available 24/7 to assist you. Check out our contact us page to reach out to us.

What is CanvasChamp contact details?

You can write an email to cs@canvaschamp.co.nz or give us a call on +64-4-8861008 and we will help you ASAP.

What is CanvasChamp contact number?

In case of any query, you can call at +64-4-8861008. This is CanvasChamp’s contact number.

Order & Tracking Related

What is CanvasChamp order status?

Order status tells you about the status of your order. If your order is packed and shipped, you will be shown as “shipped”.

What is CanvasChamp tracking procedure?

You can track the order right from your mobile phone. We will send you tracking details on your registered email ID.

What are CanvasChamp "track my order" options?

An email will be sent to the email address you provided. Order tracking is available right from your mobile device.

How to login in CanvasChamp website?

Create your account. Once you have signed in, you can log in to your account using the same email ID and password.

Shipping & Delivery Related

What if I change the order?

If you want to add or remove something from your order, there is a high chance your order will be delayed for a few more days.

How much does shipping cost?

Shipping cost varies depending on the shipping method. We generally use FedEx and UPS for shipping orders.

Standard Shipping :
  • N$14.99 for orders up to N$99.00
  • Free shipping on order over N$99.00
  • Delivery in 8 to 10 business days*
Express Shipping :
  • N$14.99 for orders up to N$55.00 + N$15.99
  • 20% of order value if order is between N$55.00-N$149.00 + N$15.99
  • 18% of order value if order is between N$149.00-N$199.00 + N$15.99
  • 15% of order value if order is above N$199.00 + N$15.99
  • Delivery in 5 to 8 business days*
Priority Shipping :
  • N$14.99 for orders up to N$55.00 + N$25.99
  • 20% of order value if order is between N$55.00-N$149.00 + N$25.99
  • 18% of order value if order is between N$149.00-N$199.00 + N$25.99
  • 15% of order value if order is above N$199.00 + N$25.99
  • Delivery in 3 to 5 business days*

Delivery date increases by 1 day if the total dashboard order increases by 1800 for all the shipping methods.

How long does delivery take?

We print goods within 24-48 hours once the proof is approved. Then it depends on the shipping methods, but it usually takes around 3-10 business days to deliver the order.

Apart from our standard delivery, we also offer one super fast delivery option: Express Delivery. In this case, your order will be preferred over others and reach you in 2-4 days.

Do you ship outside New Zealand?

Yes, we ship outside New Zealand. You need to contact us if you want the order to be shipped outside New Zealand.

What is your return policy?

We believe in customer satisfaction. If you are not satisfied with the product, you can return the item within 90 days of ordering. Once you have applied for a refund, the amount will be transferred to your account within 48 hours of the refund.

For more clarification, you can mail your query to cs@canvaschamp.co.nz. We will be happy to assist you.

What is CanvasChamp shipping time ?

We offer three kinds of shipping facilities:

Standard shipping- It takes around 8-10 business days to deliver

Express shipping- It takes approximately 5-8 business days.

Priority shipping- It takes around 3-5 business days.

Where does CanvasChamp ship from

We ship products from the nearest production house available. We have two shipping facilities available with us: FedEx and UPS.

Do CanvasChamp have free shipping facility?

Free shipping is not available for accessories products, no matter how it is delivered. Shipment charges may vary depending on how many accessories products you purchase. You can find more information about shipping charges on the final checkout page. We also sometimes have free shipping offers. You can sign up for our email newsletters and check the latest offers and discounts.

Discount Related

How CanvasChamp can offer such low prices without compromising quality?

This is the most asked question. Since we are one of the largest wholesale printers in the industry, the high volume helps us get supplies at a lower rate. Optimum utilisation of printing in and outside New Zealand allows us to keep our overhead costs low. We believe in passing these savings on to our customers. That’s how we offer such low prices without compromising quality.

Can I get additional discounts on my order?

We already have kept our prices after providing you with huge discounts compared to other retailers. If you still want a special discount, you can sign up for our newsletter. It will give you exclusive access to some offers.

Do you give bigger discount on bulk orders?

Yes, we do offer heavy discounts on bulk orders. You can contact us or email us to know more.

How CanvasChamp discount code works for New Zealand ?

You can simply apply the discount code while checking out. It will consider the price after using the discount code.

Guarantee Related

What is your 100% price guarantee?

Our vast range of products helps us to create very competitive pricing. We always try to give the best price for goods to our customers. If there is a better price available in the market, we will provide you with an additional discount of 10% on the order. That’s our 100% price guarantee.

What is your quality guarantee?

Our customers have trusted us for a very long time, and we can’t play with their trust. That’s why we have complete faith in our products and their quality. If you find any errors in material, design, or pricing, you can ask for a full refund. We always want you to love the product, not just like it.

What if my order was not delivered at guaranteed time?

As mentioned on the website, delivery time is guaranteed for print-ready files. Once we ship all the orders, it is not in our hands. Then, it’s the complete responsibility of shipping partners. Therefore, we are not responsible for delays caused by shipping partners. Although, if you fail to receive the product for a long time, we will refund the shipping cost on the order. Also, for a better experience, you can mention a specific date while ordering.

Others

I'm not comfortable using my credit card on the Internet, can I order by phone or fax?

We can’t process small orders by phone or fax, as it is not a very cost-effective method. On the other hand, we can process it for large orders.

Point to note: We are a legit company with advanced security features. We follow a security method so that no one other than you can see your card details. Therefore, you can trust us with your credit card details.

What is your company address?

CanvasChamp's address is :Level 13, 92 Albert street, Auckland, 1010, New Zealand

Phone: +64-4-8861008

What is the material CanvasChamp use?

CanvasChamp uses the same material for canvas banners and canvas prints, wholly made up of a cotton-blend material. We don't use any cheap and bad-quality material for printing purposes. Our good quality material ensures a great user experience.

What is the printing technology CanvasChamp use?

Eco-solvent and latex printing technologies are used for printing purposes at CanvasChamp.

Do CanvasChamp have gift voucher?

Yes, CanvasChamp has gift vouchers from NZ$10-NZ$99999. You can create your gift card and gift it to anyone you want.